1. Payment at Punta Cana Best Excursions
The price displayed or confirmed through the Punta Cana Best Excursions platform is the Booking Price for the selected excursion, activity, transportation service, or experience.
Unless different payment terms are specifically provided for your reservation, the full required balance must be paid no later than 48 hours before the scheduled start of the activity.
Once your required payment has been successfully processed, PBE will provide confirmation electronically.
2. Reserve Now & Pay Later
Selected activities may offer our Reserve Now & Pay Later option.
When this option is available, you may reserve the activity without paying the entire balance immediately.
Unless different conditions are specified for your booking:
- Any required deposit must be paid to secure the reservation.
- The remaining balance must be paid no later than 48 hours before the scheduled activity.
- Payment instructions may be sent by email, WhatsApp, or another approved communication method.
- Once payment is completed, you will receive confirmation.
- If the required balance is not received by the payment deadline, PBE may automatically cancel the reservation.
Availability of Reserve Now & Pay Later varies by activity and supplier.
3. Payment Processing
Punta Cana Best Excursions may collect payments on behalf of the local excursion or activity provider when acting as a booking or commercial agent.
Once an authorized payment has been successfully received by PBE or an approved payment processor acting on our behalf, the applicable payment obligation for that amount is considered satisfied.
Depending on your location, card issuer, currency, or payment method, your payment may be processed through one of PBE's authorized payment partners.
The use of an authorized third-party payment processor does not change the booking conditions associated with your reservation.
4. Currency & Exchange Rates
Unless otherwise stated, excursion and activity prices on the PBE platform are generally quoted in U.S. Dollars (USD).
When payment is made in another currency, the amount may be converted using the applicable exchange rate available at the time the transaction is processed.
Exchange rates may vary between:
- Banks
- Credit card companies
- Payment gateways
- Currency processors
- Local financial institutions
Your bank or card provider may also apply its own foreign transaction or currency-conversion charges.
PBE is not responsible for exchange-rate differences or fees independently charged by your financial institution.
5. Standard 48-Hour Cancellation Policy
Unless a different cancellation policy is stated for your specific activity:
Cancellation More Than 48 Hours Before the Activity
A cancellation request received more than 48 hours before the scheduled activity may qualify for a refund or rescheduling, subject to the conditions of the excursion and the operating supplier.
Cancellation Within 48 Hours
Cancellations made less than 48 hours before the scheduled activity are generally non-refundable.
Requests within this period may be eligible for rescheduling at PBE's or the activity provider's discretion, depending on availability and the circumstances involved.
No-Shows
Failure to appear at the confirmed pickup location or meeting point at the scheduled time may be considered a no-show.
No-shows are generally non-refundable.
6. Weather-Related Cancellations
Many Punta Cana excursions are outdoor activities and may be affected by weather, ocean conditions, wind, rain, or other conditions that can affect safe operation.
An activity is not automatically considered canceled because of rain or a weather forecast.
The decision to cancel an activity for safety or operational reasons is normally made by the excursion operator.
If the operator officially cancels an activity because of weather or another qualifying operational condition, depending on the activity and supplier policy, customers may be offered:
- A rescheduled date
- An alternative activity
- A booking credit
- A refund when applicable
If the activity operates as scheduled and the customer independently decides not to participate because of weather concerns, the normal cancellation policy may apply.
7. Rescheduling
When possible, PBE will work with customers who need to change the date of their activity.
Rescheduling is subject to:
- Availability
- Supplier approval
- The type of activity
- The amount of notice provided
- Seasonal pricing differences
- The individual supplier's policies
A price adjustment may be required if the new activity date, service, or participant count has a different price.
8. Third-Party Operator Cancellation Policies
Punta Cana Best Excursions offers activities operated both directly and through independent local excursion and attraction providers.
Third-party activities may have cancellation and refund policies that differ from PBE's standard policy.
When a third-party supplier's policy applies, the conditions established for that particular activity may control the cancellation, rescheduling, refund, or credit process, subject to applicable law.
Some suppliers may provide:
- Cash or card refunds
- Rescheduling only
- Future activity credit
- Non-refundable reservations
- Different cancellation deadlines
If the cancellation policy is important to your decision, please ask your Punta Cana Best Excursions representative about the specific supplier's policy before completing your reservation.
9. Refunds
When a reservation qualifies for a refund, PBE will review the booking, payment record, cancellation time, supplier conditions, and reason for the request.
Refund eligibility may depend on circumstances including:
- Timely cancellation
- Cancellation by the activity operator
- Weather-related cancellation by the operator
- Inability of the supplier to provide the booked service
- Supplier-specific terms
- Other circumstances requiring a refund under applicable law
A request for a refund does not automatically guarantee approval.
10. Refund Method
Approved refunds will generally be returned using an appropriate available payment method.
When possible, funds may be returned to the original payment method.
Depending on how the original transaction was processed, refunds may be handled by:
- Punta Cana Best Excursions
- The excursion supplier
- A payment processor
- An authorized payment partner
Processing times after a refund has been approved may vary depending on the bank, credit card company, payment processor, or financial institution.
PBE cannot control additional processing time required by a customer's financial institution after the refund has been submitted.
11. Deposits
Certain private tours, boats, transportation services, customized activities, group reservations, celebrations, and other special services may require a deposit.
Deposits may be subject to separate cancellation terms because the supplier may reserve vehicles, boats, guides, staff, equipment, or other resources specifically for your reservation.
Any special deposit conditions should be communicated as part of the booking process.
12. Customer-Initiated Changes
Changes requested by the customer are subject to availability.
These may include changes to:
- Activity date
- Number of participants
- Pickup hotel
- Pickup location
- Excursion package
- Private or shared service
- Transportation
- Extras or upgrades
Additional charges may apply when the requested change increases the cost of the reservation.
13. Payment Information
Customers are responsible for providing accurate payment information.
By submitting a payment method, you confirm that you are authorized to use that payment method for the transaction.
Payment methods available for a particular reservation may be displayed during checkout or communicated through your booking confirmation or payment instructions.
PBE or its payment processor may decline or reject a payment when authorization cannot be completed or when the transaction is rejected by the issuing financial institution.
14. Payment Processing Fees
Certain payment methods may include payment-processing, financial institution, currency-conversion, or similar charges.
When PBE itself applies an additional processing charge, the applicable amount should be disclosed as part of the payment process.
Your bank, card issuer, or financial institution may separately impose fees that are outside PBE's control.
15. Chargebacks & Payment Disputes
If you believe there is an error with a payment or reservation, please contact Punta Cana Best Excursions before initiating a payment dispute whenever possible.
Our customer service team can review:
- Payment records
- Booking confirmations
- Cancellation requests
- Supplier information
- Refund status
- Reservation details
This may allow us to resolve the issue more quickly.
Nothing in this section limits any rights available to a customer under applicable law.
16. How to Request a Cancellation, Refund or Change
To request a cancellation, refund, rescheduling, or reservation change, contact Punta Cana Best Excursions as soon as possible.
Please provide:
- Full name
- Booking number
- Activity name
- Scheduled activity date
- Hotel or accommodation
- Reason for the request
The time at which your request is received may determine which cancellation conditions apply.
Customer Service
Email: info@puntacanabestexcursions.com
Toll-Free: 1-888-268-0668
When contacting us about an existing reservation, please include your booking number whenever possible.
17. Payment Authorization
By authorizing a payment to Punta Cana Best Excursions or one of our approved payment processors, you consent to the use of the payment information you provide for the purpose of processing payment for your selected excursion, activity, transportation service, or related reservation.
18. Acceptance of This Policy
By completing a reservation through Punta Cana Best Excursions, you acknowledge that you have reviewed and accepted the cancellation and payment conditions applicable to your booking.
Certain excursions may contain additional or supplier-specific terms. When those conditions differ from this general policy, they should be communicated as part of the applicable activity or reservation information.
This policy does not limit any consumer rights that cannot legally be excluded or restricted.